Personal Injury Claim Process – 7 TOP tips

Personal Injury Claim Process, Goodge Law

If you are about to enter the personal injury claim process, then here are Goodge Law’s Top 7 tips to make it all go as smoothly as possible.

This list is invaluable and has been created using our experience from dealing with hundreds, if not thousands, of personal injury claims over the years.

Personal injury claims can be simple and only take a handful of months (or weeks) to settle. However, there can be many reasons why a claim takes more time than you expect and we have previously discussed this subject here.

At Goodge Law, we are aware that the personal injury claims process may feel wearing and possibly frustrating. The purpose of this article is to assist you in organising yourself as best as possible to pursue your personal injury claim.

1. Before you start the personal injury claim process, make a list of questions.

When you first contact us, we will discuss the incident circumstances and give you some advice on liability. We may be confident enough to predict almost exactly how the case will go and how long it will take. Occasionally, we will need to be more guarded and commence investigations before advising you fully later on.

You should ensure that you have a list of questions to ask us. You may want to know what will happen next, how likely will the case succeed, what are the risks and how long will it take? There are no wrong questions! You can ask us anything, however simple you may feel the answer will be.

2. Respond to our correspondence quickly and efficiently

The vast majority of work on the case can be done by Goodge Law. Occasionally, we may need to take instructions from you. Whilst we will let you know what has happened and what we are presently doing, we may need to take your instructions over the direction of the case. This could be to comment on medical or other documentary evidence or to accept or reject offers of settlement. We know that clients are often busy with work and life. However, you will be better served by responding promptly to our correspondence rather than taking a lengthy period to respond.

3. Use a diary system

When dealing with your case, we use a diary system to remind us to action your work. Often this is unnecessary as correspondence will come in and we will work on it promptly. However, we will set a date for us to chase matters on your behalf. On many occasions we will tell you about this date so you feel in control. Feel free to also use your own diary system so that you can make contact with us if you have not heard back about progress.

4. Be organised by filing all relevant documents

At the start of the claim, we tell clients to keep all receipts and relevant documents so that when we present the claim to the insurers, everything is properly documented. It is best to ensure that all these documents are kept in one place. Moreover, when you incur further expenses you should file the new receipts in the same place. We suggest a large envelope or manila folder and putting all receipts together so they do not get lost. Likewise keep our letters and emails together, preferably organised in date order, so you can refer to them later if you need to.

5. Organise your losses from your personal injury in categories, rather than in chronological order

When we submit details of your claim to the insurers, all your losses and expenses are inputted onto a document called a Schedule of Losses. They are organised in categories called “heads of claim” such as travel expenses, damaged clothing or medical expenses. It is, therefore, best to organise them into categories to aid completion of the Schedule of Losses. Do not prepare a long list in date order as the insurers will deal with your heads of claims one by one. At the outset of the claim, we will discuss your losses and help you put these together.

6. Keep a diary of your personal injuries and take photographs

As part of your claim, a medical examination will take place to help us prepare your report. However, if your injuries are complex, lengthy or serious, it is a good idea to keep an injury diary to assist at a later date when recalling the problems you had with your daily life and to recall all the medical appointments over time. You should ensure that the diary is properly dated and detailed enough to contain all the information you wish to refer to at a later date. This will assist you in remembering everything when you are at your medical examination or when a witness statement is being prepared. If appropriate, it may even form part of your evidence in the case.

7. Finally, if you don’t understand anything about the personal injury claim process, ask us and we will assist!

Goodge Law are personal injury and medical negligence lawyers and can be contacted for a no-obligation phone consultation. If you or a family member has been involved in an incident that you do not believe was your or their fault, we can advise if a claim is viable.

We work on a no win-no fee basis so you will never have to fund any part of your claim. Click here to start the personal injury claim process.